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Terms and Conditions

These conditions of use explain the rules that govern access to and use of Sunrise Slots Casino’s website, player accounts, games, promotions, and related services. By registering, logging in, depositing, placing wagers, or otherwise using the platform, you agree to these site terms. They set out the main rights, responsibilities, and limits that apply to players and to Sunrise Slots Casino as the operator.

Who may use the platform

Sunrise Slots Casino is intended for adults only. All players must be at least 21 years old, and must meet the legal gambling age in the jurisdiction where they are located. It is your responsibility to ensure online gambling is lawful where you are located.

The operator may restrict or block access from certain locations, and not all games, payment methods, or promotions will be available everywhere or at every time. Sunrise Slots Casino may refuse service where local law or our policies require it.

Creating and managing your account

When you register an account you must provide accurate, complete, and up-to-date information. Accounts must be created in the name of the natural person who will use them. Each person may only hold the number of accounts permitted by the operator, and accounts may not be shared, sold, or used on behalf of a third party.

We may require you to confirm or update details during your account lifecycle. If your information changes, you must update your account promptly.

Identity checks and verification

To protect players and comply with legal and regulatory obligations, we may request documents or information to verify your identity, age, address, or ownership of payment instruments. Verification may include government ID, utility bills, bank statements, or screenshots from digital wallets.

Verification requests are routine and may be required before deposits, withdrawals, or certain promotional redemptions are processed. Failure to provide requested information may result in account limitations or closure.

Using your account — security and responsibility

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs through your account. Do not share your password, verification codes, or account access with others.

If you believe your account has been accessed without your permission, contact support immediately. Accounts are personal; allowing someone else to play through your account risks suspension and loss of funds.

Payments, deposits, and withdrawals

We accept a range of payment options that can include major credit cards, bank transfer, wire transfer, cash transfer services, and a selection of cryptocurrencies such as Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Ripple, and Tether, as well as United States dollar deposits. Available payment methods vary by location, and not every currency or method will be available to every player.

Minimum and maximum deposit and withdrawal limits, processing times, and fees depend on the chosen method. Withdrawal requests may be subject to verification checks and review before approval. We aim to process approved withdrawals promptly, but processing times will vary and may be longer while verification is pending.

We may require deposits to clear or for identity checks to be completed before allowing withdrawals. If a withdrawal is delayed for review, we will communicate next steps through your account or support.

Promotions, bonus terms, and how offers work

Promotions, bonuses, and free spins are subject to separate bonus terms that apply in addition to these conditions of use. Typical conditions include eligibility requirements, wagering requirements, contribution rates by game type, time limits, and specific game restrictions.

Common examples:

Welcome bonus: “200% up to $1,000” with code SUN200, minimum deposit $30, 30x wagering requirement, eligible on slots and keno. Activation requires the bonus code, and most deposit-match offers must be manually redeemed in the cashier before play.
Monthly promotion: Sunrise Club 250% deposit match with code CLUB250; details and validity vary by period.

General bonus policy highlights:

Slots, keno, bonus bingo, and scratch cards typically contribute 100% to wagering requirements; other allowed games contribute at reduced rates, and some restricted games contribute 0%.
Most deposit bonuses are “sticky” by default: the bonus amount is not directly withdrawable and will be removed from your account balance on withdrawal.
Some offers have no maximum cashout, while cashback offers and certain promotions may be limited to multiples of the original deposit.
Bonuses cannot be combined unless expressly stated. Promotional offers are non-transferable and issued to a single player account.
Suspected bonus abuse, fraud, or collusion may result in refusal of bonuses, audited withdrawals, payment of processing fees (a minimum 12% fee may apply in some cases), and other corrective actions.

Always review the specific promotion’s published terms before participating. For full promotional rules, see our dedicated bonus terms page.

Game availability, software, and service access

We provide games from third-party providers, including Real Time Gaming, and may add or remove titles over time. Game availability depends on your location, device, software updates, and system maintenance. Some features may require the latest browser or app version.

You should not expect uninterrupted access. Games and features may be temporarily unavailable for updates, software changes, or technical reasons. Sunrise Slots Casino does not guarantee that any particular game, jackpot, or tournament will be available at all times.

Fair play, acceptable use, and prohibited behavior

Players must use the platform lawfully and in good faith. Prohibited conduct includes, but is not limited to:

Fraud, collusion, or attempting to manipulate game outcomes, systems, or promotions.
Using automated tools, bots, or unauthorized third-party software to influence play.
Opening multiple accounts to abuse promotions, or providing false information to evade limits.
Chargeback abuse or manipulating payment methods to reverse legitimate transactions.
Allowing others to use your account or assisting others to circumvent rules.

If we reasonably suspect prohibited behavior, we will investigate and may restrict account activity while the matter is reviewed.

When we may limit, suspend, or close accounts

Sunrise Slots Casino reserves the right to refuse service, suspend deposits or withdrawals, limit bonuses, or close accounts where we reasonably believe the account holder has breached these conditions, failed verification, engaged in prohibited conduct, or where required by law.

Actions taken will be proportionate and based on available evidence. Where funds are withheld pending investigation, we will aim to resolve matters promptly and inform you of next steps.

Errors, technical faults, and corrections

Occasionally there may be display errors, incorrect balances, game malfunctions, or pricing mistakes. When an obvious error occurs, the operator may correct the mistake and take reasonable steps to address any consequences. This can include reversing bets, cancelling wagers, voiding payouts, or adjusting balances to reflect correct amounts.

If you notice a technical issue, report it to support so we can investigate. We will act in a fair and reasonable manner when correcting errors.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a source of income. Sunrise Slots Casino offers responsible gaming tools and account limits to help you stay in control, including deposit limits, loss limits, session reminders, and self-exclusion options.

If you need help or want to set or change limits, visit our responsible gaming page, or contact support for assistance. If you think you have a gambling problem, seek professional help in your area.

Intellectual property and site content

All site design, text, graphics, software, and original materials on Sunrise Slots Casino are owned by the operator or its licensors. You may view and use content for personal, noncommercial purposes only. You may not copy, reproduce, republish, distribute, or commercially exploit site content without prior written permission.

Third-party services and links

Some games, payment processors, and technical services are provided by third parties. External services are subject to their own terms and availability. Sunrise Slots Casino is not responsible for third-party failures, and third-party tools may affect the functioning or availability of parts of the platform.

The site may include links to external websites. Linked sites are not under our control, and we are not responsible for their content or practices.

Limitation of liability and no guarantees

To the fullest extent permitted by applicable law, Sunrise Slots Casino is not liable for losses or damages arising from:

Technical interruptions, system outages, or software faults.
User error, unsupported devices, or network failures.
Third-party provider failures or force majeure events beyond our control.
Consequences of delays due to verification or compliance checks.

The website, games, and services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted, error-free access or the availability of any specific game, feature, or payment method.

Changes to these conditions of use

We may update these terms from time to time. The version posted on the website is the most current and will apply from the date it is published unless otherwise stated. We encourage players to review these site terms periodically.

Contacting customer support

If you have questions about these terms or need assistance, contact our support team by live chat, or email us at support@sunrisecasinos.com. Live chat is available through the site for faster help.

These rules are intended to create clear expectations for how Sunrise Slots Casino operates and how accounts are managed. Continued use of the platform means you accept and agree to these conditions, and we will do our best to provide a fair, safe, and responsible gaming environment.